1. Introduction
Welcome to the Referral Pathway mobile application (the "App"). This App is designed to provide Violence Against Women and Girls (VVAWG) services to vulnerable populations, allowing self-referral users to request assistance and access various resources safely and securely. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our App.
2. Information We Collect
a. VVAWG Service Form Submission:
- Form Data: When you submit a VVAWG service form through the App, the submitted information is not stored within the App itself. However, the personal information you provide is securely saved in our databases and is accessible only by the VVAWG service providers who received your case. This data will not be shared with others unless necessary to process and provide the requested services.
b. Case Status Checking:
- Case Number/Code: Upon submitting a VVAWG service form, you will receive a unique case number/code. This code is required to check the status of your case. Self-referral users cannot access the submitted information after submission.
c. Location Data:
- Location Access: The App may request access to your location to show nearby VVAWG service providers on the map. This location data is not stored or saved in our databases.
3. How We Use Your Information
We use the information collected through the App for the following purposes:
- Service Provision: To facilitate the submission of VVAWG service forms and allow VVAWG partners to process and provide the requested services.
- Resource Access: To provide you with access to information about VVAWG services, user guides, FAQs, and other relevant resources.
- Map Services: To display VVAWG service providers on a map based on your location, which is used solely for this purpose and not stored.
4. Information Sharing and Disclosure
- Access by Service Providers: The personal information you submit is accessible only by the VVAWG service providers who received your case. This information will not be shared with others unless necessary to process and provide the requested services.
- Legal Requirements: We will comply with legal obligations if required by law or to protect the rights and safety of others.
5. Data Security
We prioritize the security of your personal information. While self-referral users cannot access submitted information after submission, it is securely stored in our databases and accessible only by authorized service providers.
6. Your Rights
Since the App does not allow self-referral users to access their submitted data after submission, your primary responsibility is to secure your case number/code. Should you have any concerns, you may contact us at the email address provided below.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the effective date.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
info@ourpath.app
