OurPath Professional Portal Terms

These terms govern your use of the OurPath professional portal. They apply if you are a family mediator, family solicitor, contact centre worker, McKenzie Friend, or any other professional using OurPath in connection with families you work with.

If you are a parent using OurPath for your own family, the Terms of Service apply to you instead.

Effective from 19 September 2026. Version 1.1.

Summary #

• The portal is free — individually and at practice level, with no per-seat, per-case or licence fee. Parents are the only paying party.
• We are not a directory. Nobody finds, books or pays you through OurPath.
• We pay nothing for referrals. No commission, no kickback, nothing that could compromise your neutrality or require a declaration.
• Your access is read-only and always visible to both parents. There is no hidden access in OurPath.
• You propose; you never impose. Both parents must accept any plan you build.
• We are not a party to your professional relationship with the family, and you are not acting as our agent.

1. Who this contract is with #

These terms are between you personally and Our Path Digital Ltd (company number 17406043, registered in England and Wales, registered office Chapel House, 22 Warrington Road, Lymm, Cheshire, WA13 9BG).

If you use the portal in the course of your employment or on behalf of a practice, firm, mediation service or other organisation, you confirm that you have authority to bind that organisation to these terms, and references to "you" include that organisation. Where an organisation licenses OurPath under a separate written agreement with us, that agreement takes precedence over these terms to the extent of any conflict.

2. Who may hold a professional account #

You may hold a professional account only if you are a practising professional working with separated families in the United Kingdom, and you fall into one of these categories:

We may ask you to evidence your status at any time, and we may suspend or close a professional account where you cannot.

3. What you warrant to us #

By holding a professional account you represent and warrant, on a continuing basis, that:

1. You hold the professional status you have told us you hold, it is current, and you are not subject to any suspension, condition or restriction that prevents you doing the work you use OurPath for.
2. You hold professional indemnity insurance appropriate to your practice and to the requirements of your regulator or professional body, and you will maintain it.
3. You will tell us within 5 working days if your registration, authorisation, accreditation or insurance lapses, is suspended, or becomes subject to conditions; or if you become subject to a regulatory investigation that affects your ability to work with families.
4. You have the authority of the relevant parents, or another lawful basis, to enter their personal data into OurPath and to create a family on their behalf.
5. You will comply with your own professional obligations — including your regulator's code of conduct, the FMC Code of Practice where it applies to you, your confidentiality duties and your own data protection obligations — in everything you do in OurPath.
6. You have authority to bind any organisation on whose behalf you act.

These warranties matter. A family will use OurPath partly because you recommended it, and the credibility of both of us depends on the professional at the door being who they say they are.

4. What the portal lets you do #

A professional account allows you to:

• create a family and invite both parents by email;
• build and propose a parenting plan, using the structured builder and any template we provide;
• view, read-only, the family's calendar, message thread, expense records and plan history, where the parents have granted access;
• request or generate a certified export for a date range;
• receive structured issue requests where a family raises a dispute against part of their plan and routes it to you.

5. The limits on your access — and they are not negotiable #

These constraints apply to every professional account. They exist because the product's safeguarding position depends on them.

1. Your access is always visible to both parents. Both of them can see that you have access, in what capacity, what you can see, and when it started and ended. We will never provide hidden or undisclosed access to a professional, on any basis, for any reason, however it is justified to us.
2. Your access is read-only. You cannot edit, delete or alter any record in a family. Nor can we.
3. You propose; both parents accept. A plan you build becomes active only when both parents have accepted it. You cannot impose an arrangement through OurPath.
4. Either parent can revoke your access to their own data, at any time, without telling you first and without giving a reason.
5. Where you act for one parent — as a solicitor typically does — your account is labelled as acting for that parent, and both parents see that label. You must not represent yourself as neutral in OurPath if you are not.
6. You must not use a parent's credentials or access a family through a parent's account, in any circumstances.
7. You must not act in the app on a parent's behalf — you do not send messages as them, accept plans as them, or log expenses as them.
8. You must not use OurPath to communicate with a parent you do not act for in a way that circumvents that parent's own representation.

Breach of point 1, 5, 6 or 7 will result in immediate closure of your account.

6. Confidentiality and data protection #

6.1 Confidentiality #

You must treat everything you see in a family's OurPath record as confidential, use it only for the professional purpose for which access was granted, and protect it with at least the care your professional obligations require.

6.2 Our respective roles #

We are the data controller for the personal data held in OurPath, including the family data you can see through the portal. Our Privacy Policy explains how we handle it.

You are a separate, independent controller for your own case file, your own notes and anything you extract, export or record in your own systems. You are not our processor, and we are not yours.

That means: what you do with an export you have downloaded, or with what you have read, is governed by your data protection obligations, your retention policy and your privacy notice — not by ours. Please make sure your own privacy notice tells your clients that you use OurPath.

If we ever enter a licensing arrangement in which we act as your processor, we will put a written data processing agreement in place and it will govern that relationship.

6.3 Your obligations #

• Give the parents your own privacy information, covering your use of OurPath.
• Do not enter into OurPath anything about a parent or child that you are not authorised to record, or that your professional obligations require you to keep out.
• Do not enter your own mediation notes, your assessment of a party, or anything covered by mediation privilege or without-prejudice protection. OurPath records are shared with both parents and are permanent. Anything you put in a family's record is visible to both of them forever, and cannot be withdrawn.
• Apply appropriate security to any export you download, including encryption of the device on which you hold it.
• Tell us at hello@ourpath.app without undue delay, and in any event within 24 hours, if you become aware of a personal data breach involving OurPath data.

6.4 Mediation privilege — read this carefully #

Family mediation in England and Wales is generally conducted on a confidential and legally privileged basis, subject to well-established exceptions. Recording something in a family's OurPath record may affect its status.

We do not, and cannot, advise you on privilege. You are the professional and the judgement is yours. What we can tell you is what the product does: everything you put into a family record is disclosed to both parents, is permanent, and is exportable by either of them in certified form at any time. Build your plan in the portal; keep your mediation notes where you keep your mediation notes.

7. Fees, referrals and what we will not pay you #

7.1 The portal is free, to everyone, at every level #

Professional accounts cost nothing, and parents are the only paying party. There is no per-seat charge, no per-case charge, no licence fee and no minimum commitment — for an individual mediator or for a practice. We do not charge for access, for creating families, for proposing plans, for read-only access, or for exports.

This is a settled commercial position, not an introductory offer, and we state it here so that you can rely on it when you recommend us to a family.

7.1a We are not a directory and we do not take payment for your services #

OurPath does not list, rank, match, advertise or recommend professionals to parents, and no parent can find, book or pay you through it. Where a family raises an issue, we send you a structured request; the engagement that follows, and any fee for it, is entirely between you and them. We never handle money owed to you.

7.2 We pay nothing for referrals #

We do not pay commission, referral fees, revenue share, per-family payments or any other financial incentive to professionals. This is deliberate. A mediator's neutrality is the thing that makes mediation work, and a payment that has to be declared is a payment that should not have been offered.

If we ever introduce any practice-level benefit, it will be disclosed publicly on our website, disclosed to the parents, and structured so that you can put it in front of your regulator without difficulty.

7.3 What your clients pay #

Families you refer through your professional link receive 20% off the plan they are on for their first three years, on monthly or annual billing alike. The precise terms are in section 15.5 of the parent Terms of Service.

Three things you must say when you describe it, because a family who discovers them later will hold you responsible, not us:

1. It lasts three years, not forever. In year four they pay the standard price.
2. That is a 25% increase on what they were paying. Say the number.
3. It only works through your referral link. A family who finds us in the App Store instead pays the standard price and cannot have the discount applied afterwards.

The discount is anchored to the plan rather than to the person, and does not automatically return if a subscription lapses and is restarted. The fact sheet and mediator script we give you carry the current wording — please use them rather than paraphrasing, and tell us if you are holding an old version.

7.4 The legal aid fee waiver #

Where you have assessed a family as eligible for legal aid, you can apply a fee waiver giving that family their first year at no cost, converting to the then-current renewal price at year two.

By applying a waiver you confirm that:

• you have carried out your own eligibility assessment under the arrangements you already operate;
• the family meets it;
• you understand that we make no determination about legal aid eligibility and rely entirely on your confirmation.

We may audit waiver use, and we may withdraw the ability to apply waivers where it appears to be used outside its purpose. Misuse is a breach of these terms.

7.5 How you describe OurPath #

When you talk to families about OurPath, please do not:

• describe records as "court-admissible" — admissibility is for the court, and we never make that claim;
• state or imply that a parenting plan made in OurPath is legally binding;
• state or imply that OurPath is endorsed, approved or accredited by Cafcass, the Family Mediation Council, the Ministry of Justice, HMCTS, the Legal Aid Agency or any court;
• state or imply that we provide legal advice or mediation;
• guarantee any outcome in proceedings.

We will give you accurate marketing materials. Please use them.

8. Acceptable use #

You must comply with our Acceptable Use Policy. In addition, you must not:

• use the portal to access a family you have no current professional relationship with;
• retain access to a family after your professional involvement has ended — close it yourself;
• use OurPath data for research, marketing, business development or any purpose other than your work with that family, without the express written consent of both parents and of us;
• scrape, bulk-export or systematically extract data from the portal;
• share your portal credentials with anyone, including colleagues — each professional needs their own account;
• use OurPath to build a competing product, or provide access to anyone who is.

9. What we do not do #

• We do not supervise your professional judgement, review your plans, or check your advice.
• We are not a party to your retainer or your mediation agreement with the family.
• We do not provide legal advice, mediation or any regulated service, to you or to your clients.
• We are not responsible for what you do with the access we give you, or for any advice you give.
• We do not act as an expert witness and we do not provide opinion evidence about a family's records. Section 7.5 of the parent Terms of Service applies equally to you.

10. Legal process and disclosure #

If we receive a court order or other valid legal process requiring disclosure of records you can see, we will handle it under section 14 of our Privacy Policy — we require valid process, disclose the minimum required, and notify the affected parents where we lawfully can.

Information transmitted, stored or processed through OurPath is subject to the ordinary rules of disclosure and privilege in England and Wales. We take no responsibility for the disclosability of anything you put into a family's record; that is a matter for your professional judgement and section 6.4.

11. Availability and changes #

The portal is provided on an "as is" basis. We do not guarantee availability and may change, suspend or withdraw features. Where we make a material change that affects how you work, we will give you at least 30 days' notice.

12. Our liability to you #

You are contracting with us in a business capacity, so the consumer protections in the parent Terms do not apply to you.

Nothing here limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or anything else that cannot lawfully be limited.

Subject to that:

• We exclude all implied warranties and conditions to the fullest extent permitted by law.
• We are not liable for loss of profit, loss of business, business interruption, loss of anticipated savings, loss of goodwill, loss of reputation, regulatory or disciplinary consequences, or any indirect or consequential loss.
• We are not liable for the acts, omissions, advice or conduct of any parent, or of any other professional.
• Our total liability to you for all claims in any 12-month period is limited to £1,000.

You indemnify us against any claim, loss, cost or liability we suffer arising from: your breach of these terms; your breach of your professional or data protection obligations; any claim by a parent or child arising from your use of the portal; and any misrepresentation you make about OurPath.

13. Suspension and termination #

You can close your professional account at any time. Families you have worked with keep their records and their subscriptions; your access ends.

We may suspend or close your account immediately where:

• you breach these terms, particularly section 5;
• your professional registration, authorisation or insurance lapses or is suspended;
• we reasonably believe your use presents a risk to a child or to a parent;
• you misrepresent OurPath to families;
• you misuse the legal aid waiver;
• we are required to by law or a regulator.

We will tell you why, unless we are prohibited or there is a safeguarding reason not to.

On termination, your access ends immediately. You must delete any OurPath data held in your own systems where you no longer have a lawful basis or professional need to keep it — applying your own retention policy, not ours. Sections 6, 9, 10, 12 and 14 survive.

Time limit on claims. Any claim you bring against us in connection with these terms must be brought within 12 months of the date you first became aware, or ought reasonably to have become aware, of the circumstances giving rise to it.

14. General #

Independent contractors. Nothing here creates a partnership, joint venture, employment or agency relationship. You are not our agent and may not hold yourself out as one.

No exclusivity. We do not ask for exclusivity and we do not restrict you from recommending or using any other product.

Assignment. You may not assign these terms. We may, on notice.

Third parties. Nobody other than you and us may enforce these terms.

Changes. We may change these terms on 30 days' notice by email. Continuing to use the portal after that means you accept them.

Governing law. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Entire agreement. These terms, with the Privacy Policy, Acceptable Use Policy and Sub-processor list, are the whole agreement between us about the professional portal, and replace anything said beforehand.

15. Contact #

Our Path Digital Ltd · Registered in England and Wales, company number 17406043 · Registered office Chapel House, 22 Warrington Road, Lymm, Cheshire, WA13 9BG

Version 1.1 · Effective 19 September 2026