OurPath Terms of Service

These terms are a contract between you and Our Path Digital Ltd. They govern your use of the OurPath app, the OurPath website at ourpath.app, and everything we provide through them. Please read them — particularly section 7 (the shared record), section 15 (subscriptions and cancellation) and section 19 (deleting your account), because they work differently here than in most apps, and for reasons we explain.

Effective from 19 September 2026. Version 1.1.

Summary — the seven things most people want to know #

This summary is not part of the contract and does not replace the sections below. It is here because a contract nobody reads protects nobody.

1. One subscription covers both parents. Whoever subscribes pays for the family. The other parent gets full access at no extra cost and owes us nothing.
2. Shared records cannot be edited or deleted — by either of you, or by us. That is the point of the product. It means you cannot take back a message you regret, and neither can your co-parent.
3. You can always export your records, free, forever — including after you cancel. We will never hold your children's records to ransom.
4. Cancelling cannot lock your co-parent out. The parent who pays cannot use cancellation to cut the other parent off from the shared record, and either of you can take over the subscription without the other's agreement. Sections 6 and 18.
5. We are not lawyers, mediators, a bank, or an emergency service. OurPath does not give legal advice, does not conduct mediation, never moves money between you, and is not a substitute for the police or a safeguarding service.
6. If you close your account, the shared record survives for the other parent and for any future legal proceedings. Your private profile, drafts and payment details are deleted. Section 19 explains exactly what goes and what stays.
7. You have a 14-day right to cancel every payment you make, plus a 30-day goodwill refund window on annual plans bought directly from us. Where you bought through the App Store or Google Play, Apple or Google handles that. Section 16.

1. Who we are and how to reach us #

OurPath is operated by Our Path Digital Ltd, a company registered in England and Wales.

In these terms, "we", "us" and "our" mean Our Path Digital Ltd. "You" and "your" mean the person using OurPath.

2. These terms, and the other documents that form part of them #

By creating an account, accepting an invitation from your co-parent or from a professional, or using OurPath in any way, you agree to these terms.

The following documents form part of your contract with us and you should read them too:

• our Privacy Policy — what we do with your personal data
• our Acceptable Use Policy — what you may and may not do in OurPath, including how you communicate with your co-parent
• our Data Retention and Deletion Policy — how long we keep things and what happens when you leave
• our Cookie Policy

If there is a conflict between these terms and any of those documents, these terms take priority, except that the Privacy Policy takes priority on anything concerning personal data.

If you use OurPath as a mediator, solicitor, contact centre worker, McKenzie Friend or any other professional capacity, your use is governed by the Professional Portal Terms instead of these terms.

3. What OurPath is — and what it is not #

OurPath is a co-parenting app for separated parents in the United Kingdom. It takes your parenting plan and uses it to run a shared calendar, a permanent message thread, a record of children's costs, and a set of exportable records about what was agreed and what happened.

You should be clear about what we are not, because in this category the distinction matters:

We do not give legal advice. Nothing in OurPath — not the parenting plan wizard, not the Info Bank, not our guides, not anything our support team says — is legal advice, and none of it is a substitute for a family law solicitor. We can tell you what a consent order is; we cannot tell you whether you need one.

We do not conduct mediation. OurPath is software. Our Path Digital Ltd is not a mediation provider, is not accredited by the Family Mediation Council, and does not hold itself out as a mediator. Where a mediator uses OurPath with your family, the mediation is between you and that mediator, under their terms and their professional regulation — not ours. The fact that OurPath was built by people who also run mediation practices does not make OurPath mediation.

We are not a party to your arrangement. We do not adjudicate disputes between you and your co-parent, we do not decide who is right, and we do not take either parent's side. Section 13 explains our neutrality in more detail.

A parenting plan made in OurPath is not a court order and is not legally binding. It is an agreement between two parents. It can only become binding if a court makes it into an order, which is a separate process involving a solicitor and the court.

We never move money between you. OurPath records what was spent and who owes what. It has no wallet, no payment rail between parents, and no code path that can transfer funds. We are not authorised or regulated by the Financial Conduct Authority, we do not provide payment services, and we do not give financial advice.

We are not a marketplace for professionals. You cannot search for, book, engage or pay a mediator, solicitor or any other professional through OurPath, and we take no payment for anyone's services. Where you raise an issue, we send a structured request to the professional you are already working with, or point you to where such professionals are listed. Who you instruct, what they charge and how you pay them are entirely between you and them.

We are not an emergency or safeguarding service. If a child is at risk, or you are in danger, OurPath is not the right tool and we are not who to contact. Our Safeguarding Statement sets out who is, and what we will and will not do.

OurPath is not for intact families. It is designed for two separate households where trust may be limited and where a court may become involved. If you are looking for a shared family organiser, there are better products.

4. Who can use OurPath #

You must be 18 or over to hold an OurPath account. OurPath is not designed for, marketed to, or available to children, and children do not have accounts.

You must also:

• have parental responsibility for, or a genuine parenting role in relation to, at least one child in the family you are joining, or be invited into the family by a parent who does;
• be using OurPath in a personal capacity, not on behalf of a business (professionals use the Professional Portal Terms instead);
• be capable of entering into a binding contract, and not be barred from doing so under any applicable law.

OurPath is designed for families in England and Wales. You may be able to use it elsewhere in the UK or abroad, but features such as school term dates, the Child Maintenance Service categories and the parenting plan templates assume the law and practice of England and Wales. We make no representation that OurPath is appropriate or lawful to use in any other jurisdiction.

We process substantial personal data about children, even though children are not our users. Section 7 of our Privacy Policy explains how we handle it and the commitments we make about it.

5. Your account #

You are responsible for your account. That means:

• keeping your password and any device PIN or biometric lock confidential;
• not letting anyone else use your account, and not using anyone else's;
• everything done through your account, unless you tell us promptly that it has been compromised;
• telling us at hello@ourpath.app as soon as you believe someone else has access to it.

We strongly recommend enabling the device lock, particularly if you share a household, a device, or a passcode with anyone.

If you think your co-parent has your password, tell us immediately. We will help you secure the account. We cannot delete or alter anything already recorded, for the reasons in section 7, but we can record that the compromise was reported and when — which is often the more useful thing.

6. Families, two parents, and one subscription #

OurPath works at the level of the family, not the individual. A family has two parent accounts and one subscription.

One subscription covers both parents. Whichever parent subscribes (or whichever professional applies a fee waiver) pays for the family. The other parent has full access to every feature at no cost and owes us nothing, for as long as the subscription is active.

Being the paying parent gives you no extra rights. You do not get additional access, additional visibility, or any control over your co-parent's account. You cannot remove them, restrict them, or see anything they have not shared. Paying does not make it your family record; it makes it a family record you paid for.

You may ask your co-parent to contribute to the subscription through the cost-sharing feature, where available. If they do, they pay us directly for their share, on their own card, under their own billing relationship with us. We never pass money between you, we never take money from one of you on the other's behalf, and we never show either of you the other's payment details. If your co-parent stops contributing, that is a matter between the two of you; the subscription remains the responsibility of whoever holds it.

6.1 Cancelling cannot be used to lock your co-parent out #

One subscription covering two people creates an obvious risk: the parent who pays could cancel in order to cut the other parent off from the record — potentially days before a hearing. We have designed that out, and these are commitments you can rely on:

• The historical record stays available to both parents after a subscription ends, read-only, whoever was paying and whoever cancelled.
• Both parents keep full export rights permanently, regardless of who paid or who cancelled. This never expires and is never withdrawn.
• Either parent may take over the subscription at any time, without the other's agreement, and without needing to ask us. If the paying parent cancels, the other parent can subscribe in their own name and the family's access is restored to the same record.
• We will not act on a request from one parent to remove, restrict or suspend the other parent's access. If you believe there is a safeguarding reason why your co-parent should not have access, that is a matter for the police, a solicitor or the court — not for our billing system. Our Safeguarding Statement explains what we will do.

We treat this as a safeguarding requirement rather than a billing preference, because in a product for separated families, control of the record is control over the other person.

If the subscription lapses, both parents lose access to the paid features at the same time, and both retain permanent free export and read-only access to the existing record. Section 18 explains this.

7. The shared record — how it works and why it cannot be undone #

This is the most important section in these terms and the one that most distinguishes OurPath from an ordinary app.

7.1 What is a shared record #

The following are shared records: messages in your family thread; expense entries and every approval, decline, settlement and confirmation attached to them; swap requests and the responses to them; parenting plan versions and acceptances; changes to the money agreement; and the log of professional access.

The following are not shared records and are private to you: your draft messages, your private notes, your payment and card details, your device information, your personal profile settings, and anything the app tells you that it does not tell your co-parent.

7.2 Shared records are permanent #

Once created, a shared record cannot be edited or deleted — not by you, not by your co-parent, and not by us. This is not a policy we apply; it is a property of how the system is built. The permission to update or delete these records is revoked at the database level for every account, including our own staff accounts. There is no administrator override, because we designed ourselves out of having one.

Each record is stamped with the time our servers received it — not the time on your phone — and is cryptographically linked to the record before it, so that any alteration to the history would be detectable.

7.3 What this means for you #

You should use OurPath knowing all of the following:

• You cannot unsend, edit or delete a message. Nor can your co-parent.
• You cannot remove an expense, an approval or a refusal once it is recorded.
• You cannot remove your acceptance of a parenting plan version. Superseded versions remain on the record.
• Asking us to remove something will not work. We will not refuse out of unhelpfulness; we will be unable.
• Closing your account does not erase the shared record. Section 19 explains what happens instead.
• Deleting a shared record requires both parents' agreement, or a court order, and even then only where we are lawfully able to do it. See section 19.4.

If any of that is not something you want, OurPath is the wrong product for you, and we would rather you knew that now than found out later.

7.4 What we do and do not certify #

We can and do certify the following about an export:

• that the records it contains are the complete set of records of that type, for that family, over the date range you selected;
• that they were created at the times stated, as recorded by our servers;
• that the hash chain covering them verified successfully at the moment the export was generated;
• that the document has not been altered since, which anyone can confirm independently at ourpath.app/verify.

We do not certify, and you must not represent that we certify:

• that anything said in a record is true. A message is evidence that it was sent, not that its contents are accurate. An expense entry is evidence that a parent recorded a cost, not that the cost was incurred or was reasonable.
• that a record is admissible in any court. Admissibility in England and Wales is a matter for the court, on the facts of each case. No app can promise it and you should be sceptical of any that does.
• that our records are a complete account of your family's life. They cover what happened in OurPath. They say nothing about what happened outside it.

7.5 We are not your expert witness #

We provide records. We do not provide opinions about them.

We will not act as an expert witness, provide a witness statement on the merits of your case, interpret your records for a court, or give evidence about what a record means. If a court requires evidence about how our system works, we will consider a factual statement about the technical design, at our discretion and at your cost, and we may require a court order first.

Requests relating to legal proceedings should go to legal@ourpath.app.

8. The parenting plan #

A parenting plan in OurPath is a voluntary agreement between two parents. It is not a court order, it is not legally binding, and it does not create legal rights or obligations enforceable against either of you.

How it works in the product:

• A plan is proposed by one parent, or by a professional working with you, and becomes active only when both parents have accepted it. Nobody can impose a plan on anyone.
• Changing a plan creates a new version, which requires acceptance again. Previous versions are retained as part of the shared record.
• Activating a plan re-generates your calendar going forward. It does not rewrite what has already happened.
• Where we offer templates that follow a published format — including Cafcass's Our Child's Plan (formerly the Parenting Plan) or a mediation provider's house style — we are mapping your answers onto that structure for your convenience. We are not affiliated with, endorsed by, or acting for Cafcass, the Family Mediation Council, the Ministry of Justice, or any mediation provider, and the presence of a template does not mean any of those bodies has approved your plan or OurPath.

If you want your arrangement to be legally binding, you need a court order — usually a consent order, obtained with a solicitor's help. We can tell you that; we cannot tell you whether to do it.

9. Messaging, tone assist and AI features #

9.1 The message thread #

Your family has one message thread. Messages are permanent (section 7). You will be able to see when a message was first opened. There are no reactions, no typing indicators, no editing, no deletion and no unsend, deliberately.

9.2 Tone assist #

Before a message that looks likely to escalate is sent, OurPath may offer you a calmer way of saying the same thing. You choose: use the suggestion, edit it, or send yours unchanged.

The rules we apply to ourselves, and which you are entitled to rely on:

• Tone assist never blocks a message. If the service is unavailable, your message sends normally.
• You are the author of everything you send. A suggestion we offer is a suggestion. If you send it, it is your message and you are responsible for it.
• Your co-parent is never told that a message was flagged, rewritten or suggested. Making that visible would hand one parent a weapon, and we will not build it.
• Drafts are never stored. Text you type and do not send is not retained by us, and is not available to anyone.
• A tone assessment is not a finding about you. It is not evidence of your conduct, it does not appear in exports, and neither you nor your co-parent may present it as a judgement about either of you. It is a spellchecker for temper, not a character assessment.

9.3 How the AI works, in plain terms #

To provide tone assist, the text of a message you are composing is sent to our AI provider, Anthropic, processed, and a suggestion is returned. Our Privacy Policy sets out exactly what is sent, on what legal basis, where it goes and how long it is kept.

Two commitments:

• Neither we nor our AI provider use your family's content to train AI models. This is contractual, not aspirational.
• No decision about you is made solely by automated means. Tone assist suggests; a human always decides.

AI output can be wrong, clumsy, or tone-deaf. It is not therapy, not communication coaching, not legal advice, and not a substitute for thinking before you press send. Read what you are about to send; it goes out under your name and stays on the record forever.

10. Costs and expenses #

OurPath lets you agree how children's costs are split, propose a cost before it is incurred, approve or decline what your co-parent proposes, attach receipts, and keep a running balance.

We record. We do not pay.

• OurPath does not hold, transfer, receive or move money between you and your co-parent, in any circumstances.
• Marking a cost as paid, and confirming it was received, are entries in a record. They are not payments and they do not prove that money moved.
• Settlement happens in your own bank, between you, outside OurPath.
• We are not authorised or regulated by the Financial Conduct Authority and we do not provide payment services, e-money services, credit, debt collection, or financial advice.
• The running balance is arithmetic applied to what you have both entered. It is not a debt we have verified, and it is not enforceable by us.

Child maintenance is a matter between you, the other parent and the Child Maintenance Service. OurPath does not calculate, collect, administer or advise on statutory child maintenance, and nothing in the app changes what you owe or are owed.

11. Professional access #

A mediator, solicitor or other professional may have access to your family's records where you or your co-parent has granted it.

The rules, which apply to every family and which we do not vary:

• Professional access is always visible to both parents. Both of you can see who has access, in what capacity, what they can see, and when the access began and ended. There is no hidden access in OurPath, ever.
• Professional access is read-only in relation to your records. A professional can propose a parenting plan; they cannot alter your history and they cannot act in the app on your behalf.
• Where a professional acts for one parent — typically a solicitor — that is labelled as such, to both parents.
• Either parent may revoke a professional's access to their own data at any time, in settings. Revocation does not delete anything the professional lawfully saw or recorded in their own systems while they had access, and does not affect the shared record.
• A professional's relationship with you is theirs, not ours. Their advice, their fees, their conduct, their regulation and any complaint about them are between you and them. We are not responsible for what a professional does, says or advises, and we do not supervise their professional judgement.

Where a professional creates your family and proposes a plan, they act under their own professional obligations to you. We remain the controller of your personal data in OurPath either way — see the Privacy Policy.

12. Your content #

You keep ownership of everything you put into OurPath.

You grant us a limited, non-exclusive, royalty-free licence to host, store, copy, transmit, back up, index and display your content, only to the extent necessary to provide OurPath to you and your family, to keep it secure, to comply with the law, and to produce the exports and verification features. That licence lasts as long as we hold the content under our Data Retention and Deletion Policy, and no longer.

We do not licence your content for marketing, advertising, publicity, resale, disclosure to third parties for their own purposes, or for training AI models. Nothing in this section allows us to do anything with your family's content that the Privacy Policy does not already permit.

You promise that:

• you have the right to provide the content you enter, including information about your children and about other people;
• your content does not infringe anyone's rights and does not break the law;
• you will comply with the Acceptable Use Policy.

Feedback you send us about OurPath — bug reports, suggestions, feature requests — we may use freely and without obligation to you. That is feedback only, not your family's content.

13. Neutrality #

We are neutral between you and your co-parent. Specifically:

• We do not take sides, do not decide who is telling the truth, and do not adjudicate factual disputes between you.
• If you contact our support team about your co-parent's behaviour, we may explain how the product works and what the record shows; we will not make findings about either of you, and nothing our support team says is evidence about anybody.
• Where we act — for example, to suspend an account under the Acceptable Use Policy — we act to protect people and the service, not to resolve your dispute.
• We will not provide one parent with information about the other beyond what the product already shows both of you, except where the law requires it.

14. Availability, changes to the service, and its current state #

We do not promise that OurPath will always be available or error-free. We work to keep it running, but there will be maintenance, outages and faults. We may suspend the service for maintenance, and we will give notice where we reasonably can.

OurPath is new. The records, calendar, messaging and export systems are built the way they will stay, but there are rough edges elsewhere and we are fixing them continuously. We say this on our website too. If you would rather use a more mature product, that is an entirely reasonable decision.

We may change the service. We can add, alter or withdraw features, and we may need to for legal, security or technical reasons. If we withdraw or materially reduce a feature you are paying for, we will give you at least 30 days' notice and you may cancel and receive a proportionate refund for the unused part of your term.

We will not remove or reduce your ability to export your records, and we will not put export behind a paywall. That commitment does not change.

15. Subscriptions, prices and renewals #

15.1 Trial #

Direct sign-ups get a 14-day free trial. A payment card is required at sign-up. Unless you cancel before the trial ends, the trial converts automatically to a paid subscription and we charge the card. We will remind you by email before that happens.

15.2 Price and plans #

Current prices are shown on ourpath.app/pricing and in the app before you buy. One subscription covers the whole family and every feature — there is no premium tier, no per-parent charge, and nothing held back behind a higher plan.

You can pay monthly or annually. Annual is cheaper; the saving is shown at the point of purchase. Any discount you are entitled to applies to either, so you are never forced into paying a year upfront to get a better rate.

15.3 Renewal #

Subscriptions renew automatically at the end of each term — monthly or annual, depending on your plan — until cancelled. We will email you a reminder before each annual renewal, and before your first renewal after any trial or discounted period, telling you the amount, the date and how to cancel.

15.4 Price changes #

If we change the price of your plan, we will tell you at least 30 days before the change takes effect on your subscription. You may cancel before then and will not be charged the new price. Continuing after the notice period means you accept the new price.

15.5 Professional referral discount — 20% off for three years #

If you subscribe through a link given to you by a mediator, solicitor or other professional, you receive 20% off the plan you are on for your first three years. It applies to monthly and annual plans alike.

⚠️ After three years, you pay the standard price. That is a 25% increase on what you were paying. We are telling you now, in the contract, at signup, and in what your mediator gives you — because a price rise nobody mentioned is how people who are already under financial pressure get caught out, and we would rather lose the sale than do that.

The precise terms:

• The discount runs for 36 months from the start of your subscription, then ends automatically. Your plan continues at the standard price for that plan unless you cancel.
• We will email you before the discount ends, telling you the new amount and the date, in time to cancel if you want to.
• The discount is anchored to the plan, not to you. If we later introduce a different plan and you move to it, the discount applies to the new plan only if we say it does.
• If our standard price for that plan rises during the three years, your 20% applies to the new standard price, not the old one. Section 15.4 still applies — we give 30 days' notice of any price change.
• If your subscription lapses and you re-subscribe later, the discount does not automatically return, and any unexpired part of the three years is not restored. We may reinstate it at our discretion; you should not assume it.
• The discount exists only on subscriptions billed directly by us. There is no mechanism to apply it to an Apple App Store or Google Play purchase, and we have not built one. If you subscribe through an app store you pay the standard price, even if a professional referred you — so use the link they gave you.

15.6 Legal aid fee waiver #

If a mediator or other professional confirms that your family qualifies for legal aid, they can apply a fee waiver giving you your first year at no cost. At the end of that year the subscription converts to a paying one — either the standard price or a reduced rate, depending on what applies to your family. We will tell you the exact amount and date by email before the first payment is taken, in time for you to cancel if you would rather not continue.

We do not assess legal aid eligibility. That decision is made by the professional, using the assessment they already carry out. We rely on their confirmation and make no determination of our own about your entitlement, your means, or anything else.

If you do not convert at the end of the waiver year, section 18 applies: the paid features stop, your records are retained under the Data Retention Policy, and export remains free.

15.7 The two ways to buy, and why it matters to you #

There are two billing routes, and which one you are on changes who you deal with about money.

If you subscribe through an app store, your payment, renewal, cancellation and refund are handled under Apple's or Google's terms, through their systems. We will always help you work out who to ask and what to say, but we cannot reach into their billing on your behalf. Schedule 1 sets out additional terms Apple requires.

Apple can also refund and revoke a subscription without asking us. If that happens, access to the paid features ends. Your records are unaffected and your export access continues — section 18.

16. Your right to cancel, and refunds #

16.1 Your statutory right to cancel (14 days) #

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel within 14 days of entering into the contract — and that right applies again on each renewal, which is a new contract.

This section is about subscriptions billed directly by us. If you bought through the App Store or Google Play, Apple or Google is the seller and your cancellation and refund rights are exercised against them — see 15.7 and 16.5.

To cancel, tell us clearly. Email hello@ourpath.app, or use the cancellation control in your account settings. You may use the model cancellation form in Schedule 2, but you do not have to.

Because OurPath starts immediately, you are expressly requesting that we begin providing the service within the cancellation period. If you then cancel within 14 days, we will refund what you paid, less a proportionate amount for the service actually provided up to the point you told us. In practice, if you cancel in the first few days of an annual term the deduction is very small.

We refund by the same method you paid, within 14 days of being told.

16.2 Our 30-day goodwill refund on annual plans #

Beyond your statutory rights, if you are on an annual plan billed directly by us and you are not happy with OurPath, tell us within 30 days of the payment and we will refund it in full, without the proportionate deduction. One goodwill refund per family, per term. We offer this because we would rather you left with your money than stayed resentfully.

This is our own promise, not a legal requirement, so we can only make it where we are the seller. If you bought through an app store, Apple's and Google's refund policies apply instead — they are generally reasonable, and we will help you ask.

16.3 Cancelling a subscription generally #

You can cancel at any time, from your account settings or by emailing us. Cancelling stops the next payment. You keep full access to the end of the term you have paid for. We do not pro-rate mid-term cancellations beyond the statutory right in 16.1 and the goodwill window in 16.2.

If you can subscribe online, you can cancel online. We will not make you telephone us, and we will not bury the cancellation control.

16.4 Refunds we will not give #

We will not normally refund where you have simply changed your mind after the periods above, where you are unhappy that your co-parent will not use the app, or where the problem is a feature we never advertised. We will consider a refund outside these rules where you have suffered a genuine technical failure we could not fix — tell us what happened and we will look at it properly.

16.5 App store purchases #

If you bought through Apple or Google, refunds are theirs to give, under their policies. We cannot refund an app store purchase. We will help you work out who to ask.

16.6 Nothing here removes your legal rights #

Nothing in this section affects your statutory rights under the Consumer Rights Act 2015 — including your rights if the service is not supplied with reasonable care and skill, or is not as described.

17. Complaints #

If something has gone wrong, tell us at hello@ourpath.app. We aim to acknowledge within 5 working days and to resolve within 30 days, and we will tell you what we have decided and why.

For complaints about how we have handled your personal data, use hello@ourpath.app. You can complain to us and to the Information Commissioner's Office — the Privacy Policy explains both routes.

If we cannot resolve a consumer complaint between us, you may be able to use an alternative dispute resolution provider. We will tell you which provider applies, if any, at the point we tell you we cannot take your complaint further. You can always go to court instead.

18. What happens when a subscription ends #

When a subscription ends — because it was cancelled, because payment failed, or because a fee waiver was not converted — the family's access changes to export-only:

• Both parents keep permanent, free access to export everything. Messages, expenses, calendar records, plan versions — the lot, over any date range, in the certified format, with public verification. Always. Free. This does not expire, and it does not depend on which of you was paying.
• Both parents keep read-only access to the existing record. You can still see what was agreed, what was said and what was spent. You cannot add to it.
• Paid features stop: new messages, calendar generation, expense entries, tone assist, plan proposals, professional access.
• Existing records are retained, not deleted, in accordance with the Data Retention and Deletion Policy.
• Either parent may start a new subscription for the family at any time, without the other's agreement, and full access is restored to the same record. Nothing is lost in the meantime.

We do this because your children's records are not a hostage, and because in a product for separated families, whoever controls the subscription must not thereby control the other parent.

19. Closing your account, and what happens to the record #

19.1 You can close your account at any time #

Closing your account ends your access and cancels any subscription you hold (subject to section 16 on refunds).

19.2 What is deleted #

When you close your account, we delete or irreversibly anonymise:

• your profile — your name as displayed, your photo, your contact details, your settings;
• your drafts, private notes and anything never shared with your co-parent;
• your payment and card details held by us (your payment provider has its own retention rules);
• your device tokens, push notification registrations and session data.

19.3 What is retained, and why #

We retain the shared record — the messages, expense events, swap responses, plan versions and acceptances your family created — because:

• your co-parent still needs it. It is their record too. It documents things they may need to rely on. One parent cannot unilaterally destroy the other parent's evidence, and we will not build a product where they can.
• it may be needed for legal claims. UK data protection law expressly permits retaining personal data where it is necessary for the establishment, exercise or defence of legal claims (Article 17(3)(e) UK GDPR). Family proceedings, Child Maintenance Service disputes and enforcement applications routinely turn on what was agreed and when, sometimes years later.

Your name is replaced in the retained record with a neutral label such as "Parent A". The content of what you wrote remains, because a record with one side removed is not a record.

We tell you this before you sign up, not after. It is in the onboarding flow, in this contract, and in the Privacy Policy, deliberately.

19.4 Deleting the shared record #

The shared record can be deleted only where:

• both parents ask us to, and no legal reason to keep it applies; or
• a court orders us to; or
• the retention period in the Data Retention Policy expires — seven years from the last activity in the family, after which the record is permanently deleted.

If you ask us to erase the shared record alone, we will explain why we cannot, tell you exactly what we have deleted and what we have kept, and tell you how to complain to us and to the ICO. That is your right and we will not make it difficult.

19.5 Death and incapacity #

If we are notified, with reasonable evidence, that a parent has died, we will suspend that account and freeze the record as it stood — no further logins, no further entries under that account. We will not delete it. The surviving parent keeps access to the family record and can still export it, which matters for estate matters, for the children, and for any proceedings.

If we are notified that a parent lacks capacity, and provided with reasonable evidence of the authority of the person contacting us (for example a lasting power of attorney or a deputyship order), we will consider requests from that person case by case. We will not act on an assertion alone.

19.6 We may close your account #

We may suspend or close your account where:

• you have seriously or repeatedly breached these terms or the Acceptable Use Policy;
• we reasonably believe your use presents a risk to a child, to your co-parent, or to another person;
• we are required to by law, a court or a regulator;
• your payment is not made and remains unpaid after reminders;
• you use OurPath in a way that damages our systems or other users.

Wherever we reasonably can, we will tell you first, explain why, and give you a chance to put it right. Where the risk is serious we may act immediately and explain afterwards. Even where we close your account, you keep export access — we do not use suspension to deprive anyone of their records.

20. Compelled disclosure and legal process #

If we receive a court order, a warrant, a witness summons, a police request or other legal process requiring us to disclose information about your family, we will:

1. Check that it is valid. We require proper legal process and we do not act on informal requests.
2. Disclose only what is required — not everything we hold.
3. Tell the affected parents in advance, wherever we are lawfully permitted to do so, so that you have an opportunity to take your own legal advice and to challenge the order. Where a disclosure affects both parents' data, we will tell both, not only the one who asked.
4. Not tell you where we are legally prohibited from doing so, or where we reasonably believe notice would create a risk to a child or to someone's safety.

We do not charge a parent for complying with a court order addressed to us, but we may recover reasonable costs of extensive production where the law permits.

21. Third-party services and app stores #

OurPath relies on third-party services — hosting, payments, email, push notifications, AI. They are listed in our Sub-processor list. We choose them carefully and hold them to contractual data protection terms, but we do not control them, and we are not responsible for their own products or websites.

Links to other websites in our guides and glossary are for information. We do not endorse them and we are not responsible for their content.

22. Our liability to you #

Nothing in these terms limits or excludes our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• any other liability that cannot lawfully be limited or excluded — including your rights under the Consumer Rights Act 2015.

Subject to that:

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill. Loss or damage is foreseeable if it is obvious that it will happen, or if at the time you entered the contract both we and you knew it might happen.

We are not liable for:

• loss or damage that was not foreseeable;
• loss arising from your co-parent's conduct, words, decisions or use of the record. We provide a neutral record; what either of you does with it is not within our control;
• the outcome of any legal proceedings, mediation, Child Maintenance Service decision or negotiation;
• any advice given to you by a professional using OurPath;
• content either parent enters, including whether it is accurate;
• business losses. OurPath is supplied for domestic and private use. If you use it for any commercial purpose, we have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity.

Our total liability to you for all claims arising in any 12-month period is limited to the greater of (a) £1,000 and (b) the total amount your family paid us for OurPath in the 12 months before the claim arose.

We have set the cap this way — as the greater of a fixed sum and fees paid, rather than the lesser — deliberately, because a cap of a few pounds against a consumer is neither fair nor, in our view, enforceable.

23. Changes to these terms #

We may change these terms — for example to reflect new features, a change in the law, or something we have learned.

• For material changes, we will give you at least 30 days' notice by email and in the app, and tell you what has changed and why.
• For minor changes, corrections and clarifications, we will update the page and the version history.
• If you do not accept a material change, you may cancel before it takes effect and, if you have paid for a term that extends beyond that date, we will refund the unused part.
• Continuing to use OurPath after a change takes effect means you accept it.

Every version of these terms is dated, and previous versions are available at ourpath.app/legal/terms/archive.

24. General #

Assignment. You may not transfer your rights or obligations under these terms to anyone else. We may transfer ours — for example if our business is sold — but only where it will not reduce your rights, and we will tell you beforehand. If you are unhappy about it, you may cancel and receive a proportionate refund.

No waiver. If we do not immediately insist that you do something you are required to do, or delay in taking action against you, that does not prevent us doing so later.

Severability. If any part of these terms is found to be unlawful or unenforceable, the rest continues to apply.

Third parties. Nobody other than you and us has any right to enforce these terms, except that Apple and its subsidiaries may enforce Schedule 1, and except that both parents in a family have the rights expressly given to them here.

Entire agreement. These terms, together with the documents listed in section 2, are the whole agreement between us about OurPath.

Governing law and jurisdiction. These terms are governed by the law of England and Wales. You and we both agree that the courts of England and Wales have exclusive jurisdiction, except that if you live in Scotland or Northern Ireland you may also bring proceedings in your own country's courts.

We do not use arbitration clauses and we do not ask you to waive any right to bring a claim.

Schedule 1 — Additional terms for the Apple App Store #

These terms apply if you download OurPath from the Apple App Store, and are required by Apple.

1. This agreement is between you and Our Path Digital Ltd only, not with Apple. Apple is not responsible for OurPath or its content.
2. The licence Apple grants you is a non-transferable licence to use OurPath on Apple-branded devices you own or control, as permitted by the App Store Terms of Service.
3. Apple has no obligation to provide maintenance or support for OurPath.
4. If OurPath fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price. To the maximum extent permitted by law, Apple has no other warranty obligation in relation to OurPath, and any other claims, losses, liabilities, damages, costs or expenses attributable to a failure to conform to a warranty are our responsibility.
5. We, not Apple, are responsible for addressing any claim by you or a third party relating to OurPath, including product liability claims, claims that OurPath does not conform to a legal or regulatory requirement, and claims under consumer protection or similar legislation.
6. We, not Apple, are responsible for the investigation, defence, settlement and discharge of any third-party claim that OurPath infringes intellectual property rights.
7. You confirm that you are not located in a country subject to a US Government embargo or designated as a "terrorist supporting" country, and that you are not on any US Government list of prohibited or restricted parties.
8. Questions, complaints and support requests about OurPath should go to hello@ourpath.app, not to Apple.
9. Apple and its subsidiaries are third-party beneficiaries of this Schedule, and on your acceptance of these terms Apple has the right to enforce it against you.

Schedule 2 — Model cancellation form #

You do not have to use this form. Any clear statement of your decision to cancel is enough.

To: Our Path Digital Ltd, Chapel House, 22 Warrington Road, Lymm, Cheshire, WA13 9BG — hello@ourpath.app

I hereby give notice that I cancel my contract for the supply of the following service:

OurPath subscription — plan: ________

Ordered on / received on: ____ Name: ___ Address: __ Email address used for the account: __ Signature (only if sending on paper): __ Date: _____

Our Path Digital Ltd · Registered in England and Wales, company number 17406043 · Registered office Chapel House, 22 Warrington Road, Lymm, Cheshire, WA13 9BG · ICO registration ZC250261

Version 1.1 · Effective 19 September 2026