Talk to us

A real person reads everything sent here, usually the same working day.

Using the app #

hello@ourpath.app

Something broken, something confusing, something missing. Tell us what you were doing and what happened — screenshots help. If it's a bug that's stopping you, say so and it goes to the front of the queue.

Mediators, solicitors and other professionals #

professionals@ourpath.app

Portal access, a walkthrough before you recommend us, referral links, legal-aid fee waivers, or a question about how we'd handle something in practice. If you'd rather talk it through, we'll find twenty minutes. More for professionals →

Verifying a document #

You don't need us. Everything you need is on the export itself — go to ourpath.app/verify. If a document won't verify and you've checked for typos, email hello@ourpath.app with the reference.

Press and partnerships #

press@ourpath.app

Security #

security@ourpath.app — see our disclosure approach.

Safeguarding #

If you're in immediate danger, call 999. If you can't speak, press 55 when prompted.

We are not an emergency service and we can't intervene between two parents. Where to get proper help is on our safeguarding page.

The company #

Our Path Digital Ltd Registered in England and Wales, company number 17406043 Registered office: Chapel House, 22 Warrington Road, Lymm, Cheshire, WA13 9BG ICO registration ZC250261

We don't have a phone line. Two reasons: we're small enough that email gets you a considered answer faster than a queue would, and a written record of what support told you is worth more than a recollection of a call.